Privacy Policy

Effective date: August 9, 2026

Spectrum Digital (Pvt) Ltd provides internet, digital television, customer support, installation, billing, and related communication services. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

We may collect and use:

Your name, phone number, email address, and service address
Account, installation, billing, and support-ticket information
Messages you send through WhatsApp, our website, phone, or other support channels
Technical information needed to provide, maintain, and improve our services

How we use your information

We use your information to:

Provide and manage your internet and digital television services
Respond to customer-support requests and tickets
Schedule installations, maintenance, and technician visits
Send service updates, outage notices, billing reminders, and account-related messages
Improve network reliability, customer service, and security
Meet legal, regulatory, and fraud-prevention requirements

WhatsApp communication

If you contact Spectrum Digital through WhatsApp or agree to receive WhatsApp messages, we may send service-related messages such as ticket updates, installation reminders, payment reminders, outage notices, and service-restoration updates.

You can stop non-essential WhatsApp updates at any time by replying STOP or contacting our support team. Because WhatsApp is operated by Meta, messages you send us through it are also subject to WhatsApp’s own privacy policy.

Cookies and analytics

Our website uses Google Analytics to understand how visitors use our site, so we can improve it. Google Analytics uses cookies and collects information such as pages visited and general location, in aggregated, non-identifying form. It does not collect names, phone numbers, or account details. You can opt out using the Google Analytics Opt-out Browser Add-on or by adjusting your browser’s cookie settings.

Sharing and protection of information

We do not sell customer personal information. We share information only with employees, technicians, service providers, and partners when necessary to provide our services, operate our business, meet legal obligations, or protect our customers and systems.

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

Your rights, data retention, and deletion

We retain information only for as long as needed to provide services, manage accounts, resolve disputes, meet legal requirements, and maintain business records.

You may request access to, correction of, or deletion of your personal information at any time by emailing [email protected] with the subject line “Data Access Request”, “Data Correction Request”, or “Data Deletion Request” as applicable.

Children’s privacy

Our services are intended for account holders and are not directed at children. We do not knowingly collect personal information from children under 18.

Governing law

This policy is governed by the laws of Pakistan.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact us

Spectrum Digital (Pvt) Ltd
Email: [email protected]
Website: https://spectrumdigital.com.pk